Efficiency in Customer Relationship Management
This is a planning workshop specifically designed for women micro-business owners to help them lay the foundations to grow their businesses.
About this Event
“Customer is King” is an age-old saying. Traditionally, this is a basic rule of serving your customers well, BUT, with new technology, social media, increased competition – satisfying your customers and keeping them happy is not possible by just having good customer service? It requires more. You need to have more personalised, more tailor-made relationship management.
Great! Now how is that possible when as a solopreneur or micro-business owner you have more important jobs to do as well?
Well this training will cover 2 different aspects of efficient customer relationship management:
- Effective Communication Skills
- Setting systems
What is the objective of this workshop?
This online workshop will help you build strong habits to gain clarity and impact in your communication with your customers and enable you to build different tools, templates and procedures to gain time and accuracy in your customer relationship management.
What will be the outcome?
You will leave the workshop with easy to implement tactics that will allow you to increase your customers? satisfaction, thus lifetime value.
Who is leading this workshop?
Ceylan Boyce, founder of Academy for Women Entrepreneurs and EMPOWER Tribe is a business strategist and entrepreneurship coach with over 15 years of consultancy and marketing experience combined with 8 years of owning and leading multiple successful businesses.
Who is this workshop for?
Female solopreneurs and micro-business owners who would like to grow their companies.